
Return and Exchange
Discount Sales
Our return & exchange policy shall not be applicable for any discount sales product(s). Any discount item once purchased cannot be exchanged or returned. No return or exchange is applicable for purchases made during the campaign period.
We at Porcelaina want you to be delighted with whatever you bought. Since we recognize that unexpected events do occur occasionally, we provide a reasonable and easy replacement policy.
How can I replace a product with another?
Whether the item is damaged or scuffed.
Not what was anticipated in size.
How to replace a product:
Once it's delivered, return home, open the packaging, and record a video. We need the video to be unedited. Should we discover any damaged or defective merchandise there, we will replace it at our own expense.
Note: (Without the complete package opening video, replacement cannot be permitted.)